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Welcome to the Blackboard e-Education platform—designed to enable educational innovations everywhere by connecting people and technology.
Instructors: the recovery procedure below ONLY works if the "force completion" option has NOT been enabled for Blackboard exams. Please avoid using "Force Completion" on exams.
When taking an exam, Blackboard automatically saves answers every ten seconds. When it does this, the button beside the answer changes from a white "Save Answer" button to a grey "Trying to Save" button to a "Saved" button with a green checkmark.
If it is unable to save the answer, the button changes to a red "Save Answer (Failed)" button. Then after about 30 seconds if it is still unable to save the answer, a popup window appears indicating you should check your network connection. This usually happens to people who are using a wifi connection which has disconnected, which prevents your laptop from sending the answers back to Blackboard. From that point on, NONE of the answers you enter on the exam will be saved because your laptop cannot communicate with Blackboard.
To recover from this problem do the following:
The best way to avoid this problem is to restart your computer before taking the exam, use a hard-wired network connection when taking exams (not a wifi connection) and don't run any other programs while taking the exam. This is especially important for long exams. The longer you are connected on wifi, the more likely it is you will encounter a problem with the wifi disconnecting. Using an actual wired connection is much more reliable. You should also make sure you "touch" the exam at least once every 20 minutes. For example if you are composing an essay answer in MS-Word (instead of the editor in Blackboard) make sure you go into Blackboard and type something in the editor at least once every 20 minutes so the exam won't time-out on you.
- Blackboard Administrators
Phishing is where hackers send you email pretending to be from a legitimate source like your Bank or University. They trick you into clicking a link by saying something like "Your account will expire unless you renew your account information". The link however goes to the hacker's site, not your bank or University. They then capture all the "account information" you provide (including your username and password) and then use that to hack into your system, download "drive by viruses" which infect your system, or steal money from your bank account. Sometimes these emails look very professional, including the University or bank logo.
If you suspect a phishing attack, hover your mouse over the link and see if the link your browser indicates matches the link in the message. If it does not, it is likely a phshing attack.
Visit https://words.usask.ca/phishingalerts/ for recent examples of phishing attacks.
The University of Saskatchewan will NEVER send emails asking you to click on a link to renew account information. Instead, if necessary, we will tell you to log into PAWS and then make changes from inside PAWS.
If you see email from the University which you think might be a phishing attack, do not click on the provided link. Contact firstname.lastname@example.org to verify if the email is legitimate. If they suspect it is a phishing attack they might ask you to forward them a copy of the email so our campus mail servers can block delivery to others on campus.
Also, keep your virus checking software up-to-date to help prevent virus infections from these Phishing attacks.
Please visit https://itsecurity.usask.ca/learn-about/avoiding-phishing-incidents.php for more information on avoiding phishing attacks.
- Blackboard Administrators